Chargeback & Dispute Resolution Policy

Effective Date: 07/02/2025
Last Updated: 07/02/2025

At BeSure, we are committed to providing a fair and transparent dispute resolution process. By making a purchase on our website, you agree to follow the dispute resolution process outlined below before initiating a chargeback or dispute with your bank or payment provider.

1. Contact Us First

If you have an issue with your order, including incorrect charges, billing issues, or unauthorized transactions, we strongly encourage you to contact our customer support first at:

📞 Phone (U.S. Support Line): (888) 306-6756
🌍 International Customers: Please contact us via email at contact@besure.store

You must reach out to us before filing a chargeback or dispute so we can investigate and provide a resolution.

2. Chargeback & Dispute Policy

2.1 Unauthorized Charges

If you notice an unauthorized charge on your account, please contact us immediately. In many cases, unauthorized charges result from active subscriptions, unrecognized purchases by household members, or accidental purchases.

✅ Active Subscriptions: If the charge is related to an ongoing subscription, you may cancel at any time through our Membership Cancellation Form or by contacting us at least 3 days before your next billing cycle.

✅ Order Verification: If you suspect fraudulent activity, we will work with you and our payment processor to investigate and take appropriate action.

✅ Chargeback Dispute Timeframe: Chargeback disputes must be raised within 60 days of the purchase date to be considered valid.

2.2 Filing a Chargeback Without Contacting Us

Customers who initiate a chargeback without first attempting to resolve the issue with us may be subject to the following actions:

❌ Temporary or permanent account suspension for chargeback abuse.
❌ Flagged for fraud prevention, which may impact future purchases.
❌ Loss of refund eligibility if the chargeback is deemed fraudulent. (Customers who file fraudulent chargebacks will be permanently ineligible for refunds on any future purchases.)

We take fraudulent chargebacks seriously and may provide evidence to banks, credit card issuers, and payment processors to dispute chargeback claims that violate this policy.

3. Refund & Resolution Process

If you are eligible for a refund, our Refund Policy applies. We will:

🔹 Investigate your claim within 5-7 business days.
🔹 Issue refunds for valid claims within 10 business days.
🔹 Decline refunds for purchases that do not meet our refund eligibility criteria (e.g., digital goods, non-refundable subscriptions, or disputes outside the return period).

4. Dispute Resolution & Arbitration

By using our website, you agree to resolve all disputes through arbitration before pursuing legal action or filing a chargeback. This includes:

⚖ Good Faith Negotiation: Both parties agree to attempt an amicable resolution before escalating the matter.
⚖ Binding Arbitration: If a resolution cannot be reached, disputes will be handled through arbitration in accordance with the laws of the United Kingdom.
⚖ Legal Recourse: Customers who violate this agreement by filing a chargeback before seeking arbitration may be liable for legal costs and fees.

5. Fraudulent Chargebacks

We actively monitor and dispute fraudulent chargebacks. Customers who attempt to abuse chargeback systems may face:

🚫 Account blacklisting from future purchases.
🚫 Legal action for chargeback fraud and damages.
🚫 Debt collection measures for failed payments. (We reserve the right to take legal action for chargeback fraud and report such cases to credit bureaus and relevant authorities.)

We work with payment processors, law enforcement, and fraud prevention agencies to report and take action against chargeback abuse.

6. Final Agreement

By completing a purchase on our website, you agree to the terms of this Chargeback & Dispute Resolution Policy and acknowledge that you will first attempt to resolve any disputes directly with our support team before filing a chargeback or external dispute.

For any questions or concerns, please contact: